An issue with some HP iPAQ Pocket PC handheld devices requires you to set the date before you can logon to MSN Messenger. By default, the device displays its date of manufacture. But if for any reason your Pocket PC is hard-reset, the date will revert to the default date.

This issue occurs because the MSN Messenger service is incompatible with the MSN Messenger software on your Pocket PC. When the issue occurs, an MSN error will display onscreen and you will be unable to complete your logon.

To check and/or revise the date on your HP iPAQ Pocket PC handheld device, perform the following steps:

1. Tap Start > Settings > System > Clock and then Time.
2. If your current date information is incorrect, tap the date fields that are incorrect using the up and down arrows, and set the time correctly.
3. Tap OK and then Yes when the "Save changes to clock settings?" pop-up box display.

This issue affects HP iPAQ Pocket PC handheld devices in the following series: h1940 (model h1940), h2200, h4000, h5000, h6300, rx3000 and the rz1700 series.

Hardware platforms affected: h1900 Pocket PC, h2200 Pocket PC, h4100 Pocket PC, h4300 Pocket PC, h5100 Pocket PC, h5400 Pocket PC, h5500 Pocket PC, h6300 Pocket PC, rx3400 Pocket PC, rx3700 Pocket PC and rz1700 Pocket PC.

This Microsoft issue can be temporarily resolved by changing the default date on your HP iPAQ Pocket PC handheld device to your current date. Remember, however, that if your device is hard-reset, the date automatically returns to the default date. You must reset the date following each hard-reset.

HP will update this advisory if and when a permanent solution is identified.